jilicom Responsible Gaming
At jilicom, we believe that gaming should always be a source of entertainment — never a source of stress or financial hardship. We are committed to providing Filipino players with the tools, information, and support they need to keep their gaming experience safe, balanced, and enjoyable. This page outlines our responsible gaming principles and the practical steps you can take to stay in control.
Our Commitment to Safe Play
jilicom is dedicated to making sure every Filipino player can enjoy our platform in a healthy, controlled way. These are the core principles that guide how we approach responsible gaming.
Age Verification
jilicom strictly enforces a minimum age requirement of 21 years for all players in the Philippines. We verify the age of every new registrant before granting access to any real-money gaming features. This measure protects minors and ensures our platform remains a responsible entertainment space for adults only. If we have reason to believe a player is underage, we will suspend the account immediately and conduct a full review. We take this obligation seriously as part of our commitment to the Filipino community.
Deposit and Spending Limits
We encourage all players to set personal deposit limits that reflect their actual financial situation and entertainment budget. Through your account settings, you can define daily, weekly, or monthly deposit caps to prevent overspending. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This feature gives you direct control over how much you spend on the platform at any given time. Managing your budget proactively is one of the most effective ways to keep gaming fun and stress-free.
Session Time Reminders
Losing track of time during a gaming session is a common experience, and we want to help you stay aware of how long you have been playing. jilicom provides optional session time reminders that alert you after a set period of continuous play. You can customise the reminder interval to suit your own habits and preferences. Taking regular breaks helps you maintain perspective and make clearer decisions about your gaming activity. We recommend setting a reminder if you tend to play for extended periods, especially during weekends or holidays.
Self-Exclusion Options
If you feel that you need a break from gaming, our self-exclusion feature allows you to temporarily or permanently restrict access to your account. A temporary exclusion can be set for periods ranging from 24 hours to several months, giving you the space to reassess your gaming habits without permanently closing your account. A permanent self-exclusion is also available for players who decide they no longer wish to use the platform. During any exclusion period, you will not receive promotional communications from us. We process all self-exclusion requests promptly and with full respect for your privacy.
Activity and History Tracking
Transparency about your own gaming behaviour is a powerful tool for staying in control. Your account dashboard provides a clear record of your deposit history, withdrawal history, and session activity over time. Reviewing this information regularly can help you spot patterns and make informed decisions about your gaming habits. We make this data easy to access so that you are never in the dark about how you are using the platform. If you notice anything that concerns you, we encourage you to use our limit-setting tools or reach out through the FAQ support page.
Support and Guidance
Our support team is available to assist any player who has questions or concerns about their gaming behaviour. Whether you need help setting up account limits, understanding our self-exclusion process, or simply want to talk through your options, we are here to help without judgement. We also encourage players who feel they may have a problem to seek professional support from organisations that specialise in gambling-related issues. You can find links to relevant Philippine support resources in our FAQ section. Remember, asking for help is a sign of strength, not weakness.
Recognising Problem Gambling
Understanding the warning signs of problem gambling is the first step toward getting help. If any of the following apply to you or someone you know, we strongly encourage seeking support.
Common Warning Signs
- Spending more money on gaming than you originally planned or can comfortably afford.
- Feeling restless, irritable, or anxious when you are not able to play.
- Chasing losses by continuing to play in an attempt to win back money you have already lost.
- Neglecting work, family, or social responsibilities because of time spent gaming.
- Borrowing money or selling personal belongings to fund your gaming activity.
- Lying to friends or family members about how much time or money you spend on gaming.
- Feeling that gaming is the only way to relax or escape from everyday problems.
Where to Get Help in the Philippines
If you recognise any of the warning signs above in yourself or someone close to you, please do not hesitate to seek professional support. Several organisations in the Philippines offer confidential counselling and assistance for individuals affected by problem gambling. The National Council on Problem Gambling and similar local mental health services can provide guidance tailored to the Philippine context. You can also speak to a trusted friend, family member, or healthcare professional about what you are experiencing. At jilicom, we will always support your decision to take a break or seek help, and our team is ready to assist you in activating any of our responsible gaming tools at any time. Visit our FAQ page for more information on how to contact our support team.
Need Help or Have Questions?
Our FAQ section covers responsible gaming tools, account limits, and self-exclusion in detail. If you are ready to play, registration is free and takes just a few minutes.
Also see: Terms and Conditions · Privacy Policy · About Us