jilicom FAQ – Quick Answers for Philippines Players

No — jilicom enforces a strict one-account-per-player policy across the Philippines. Each player is permitted to hold only one active account at any time. Creating duplicate accounts is a violation of the platform's Terms and Conditions and may result in all associated accounts being suspended. If you have accidentally created a second account, stop using it immediately and contact support through the FAQ page for guidance on how to resolve the situation. This policy exists to keep the platform fair for every Filipino player and to protect the integrity of the VIP rewards system.

If you have forgotten your password, go to the Login page and select the account recovery option. You will be asked to enter the mobile number registered to your account, and a one-time reset code will be sent via SMS. Enter the code on the recovery screen, then set a new password of your choice. Choose a password that is at least eight characters long and includes a mix of letters and numbers for better security. Avoid using easily guessed information such as your birthday or name. Once your new password is saved, you can log in immediately using your updated credentials.

jilicom is strictly for adults aged 21 and above, in line with Philippine gaming regulations. Players under the age of 21 are not permitted to register or use the platform in any capacity. Age verification may be required at any point during your account's lifetime, and providing false information about your age is a serious violation of the Terms and Conditions. If you are unsure about the platform's age policy, please review the full details on the Terms and Conditions page. We are committed to responsible gaming and take underage access prevention seriously across all areas of the platform.

You can update certain account details — such as your display name or contact preferences — from within your account dashboard after logging in. Some details, such as your registered mobile number, may require identity verification before changes are applied to protect your account from unauthorised modifications. If you need to update sensitive information and are having difficulty doing so through the dashboard, refer to the support guidance available on this FAQ page. Always keep your contact details current so that account recovery and important notifications reach you without delay. Keeping your account information accurate also helps ensure smooth processing of any withdrawal requests.

Yes — jilicom is built with a mobile-first approach, meaning the entire platform is optimised for smartphones and tablets. You do not need to download a separate app; simply open your mobile browser, navigate to jilicom, and log in to access all games and betting markets. The interface adjusts automatically to your screen size, keeping navigation clean and buttons easy to tap even on smaller displays. This is especially convenient for Filipino players who prefer to play on the go using mobile data or Wi-Fi. All game categories, account management tools, and payment options are fully accessible from a mobile browser without any loss of functionality.

Recent big wins from players across the Philippines are showcased on the Wins page. This section is updated regularly and gives you a real-time look at what other jilicom players have been winning across different game categories. Seeing the wins board is also a great way to discover which games are currently paying out well and to get inspiration for your next session. The wins displayed are from verified real-money play, so the figures you see reflect genuine outcomes on the platform. Visit the Wins page any time to check the latest results and see if any of your favourite games are featured.

Sports betting on jilicom is accessible through the Bet section, where you will find a list of available sports markets and upcoming events. Select the sport and event you want to bet on, choose your market — such as match winner, total points, or handicap — and enter your stake in Philippine pesos (PHP). Your potential payout is shown before you confirm the bet, so you always know what you stand to win. Settled bets are reflected in your account balance automatically once the event result is confirmed. For new bettors, starting with familiar sports like basketball or football is a good way to get comfortable with how the betting interface works.

jilicom is committed to supporting responsible gaming for all players in the Philippines. The platform provides tools and guidance to help you manage your gaming activity in a healthy and controlled way. These include information on setting personal limits, recognising signs of problem gambling, and accessing support resources if needed. Full details on the responsible gaming framework — including how to use available tools and where to seek help — are available on the Responsible Gaming page. We encourage all Filipino players to review this page and to play within their personal means at all times. Gaming should always be an enjoyable form of entertainment, not a source of financial or personal stress.

If you believe someone else has accessed your jilicom account without your permission, act immediately. Go to the Login page and use the password reset option to change your credentials right away. Review your recent transaction history inside your account dashboard to check for any activity you do not recognise. Avoid logging in from shared or public devices in the future, and never share your password with anyone — including people claiming to be jilicom staff. For further guidance on securing your account and reporting suspicious activity, visit this FAQ page or refer to the Privacy Policy for information on how account security incidents are handled.

The complete Terms and Conditions for using jilicom are available on the dedicated Terms and Conditions page. This document covers all aspects of platform use, including account rules, payment policies, VIP programme terms, and the consequences of policy violations. All registered players are expected to have read and agreed to these terms before using the platform. The Terms and Conditions are updated periodically, and continued use of jilicom after an update constitutes acceptance of the revised terms. We recommend reviewing the document at least once so you are fully informed of your rights and responsibilities as a player based in the Philippines.